Privacy Policy | StudyYo Online Tutoring Melbourne

Introduction

At Studyyo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring services.

Information We Collect

We may collect the following types of information:

Personal Information

Name and contact details (email, phone number)
Student's name, age, and year level
Parent/guardian information
Billing and payment information

Educational Information

Academic records and progress reports
Subject preferences and learning goals
Session notes and feedback

Technical Information

Device and browser information
IP address and location data
Usage data and session logs

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

To provide and improve our tutoring services, match students with appropriate tutors, and track academic progress.

Communication

To send session reminders, progress updates, and respond to inquiries and support requests.

Billing

To process payments, manage subscriptions, and send invoices and receipts.

Improvement

To analyze usage patterns and improve our services, website, and user experience.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data protection practices

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With tutors assigned to your sessions for educational purposes
With payment processors to complete transactions
When required by law or to protect our legal rights
With your explicit consent

Your Rights

You have the following rights regarding your personal information:

Access:Request a copy of your personal data
Correction:Request correction of inaccurate data
Deletion:Request deletion of your data
Portability:Request transfer of your data
Objection:Object to certain processing activities

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our services, and improve our offerings. You can manage your cookie preferences through your browser settings.

Children's Privacy

As an educational service, we collect information about students with parental consent. We are committed to protecting children's privacy and comply with applicable laws regarding children's data. Parents and guardians can review, update, or request deletion of their child's information at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

studyyo.info@gmail.com

Melbourne, Victoria, Australia